Forever.com Kundenbewertungen - 188

Pretty good

I recently had to tackle the daunting task of organizing a massive collection of family photos, some dating back ages. The online support was pretty helpful, but the real star was my Ambassador, Suzanne. She was like a guiding light through this overwhelming process. Suzanne's personal touch made all the difference; she had this knack for understanding exactly what I needed. We sifted through countless old photos and family archives, and she managed to make it feel less like a chore and more like a journey. Her insights and patience were invaluable, and honestly, I couldn’t have done it without her expertise. If you’re facing a similar challenge, having someone like Suzanne by your side is a game-changer.

I ordered some invitations on

I ordered some invitations on May 2 and paid extra to get them by May 9, but they didn't show up on time. I was pretty frustrated when they still weren't there by May 10. When I called on May 12, I was ready to be mad, but the person at Forever was super friendly and explained that the delay was because the product was late coming out of production. She refunded the extra shipping cost and promised the invitations would arrive that day, and they did. While the delay was annoying, the great customer service turned things around for me. Instead of giving a low rating, I felt a 4 was fair. Sometimes, good service can make up for a hiccup.

I remember this one time

I remember this one time I had a bit of a hiccup with a project. The layflat pages were just not sitting right, and some were a bit wonky. I reached out to customer support, sent over a few photos to show what was going on. They said it was normal, but I just couldn’t see how that was the case. Felt a bit brushed off, to be honest. But apart from that, I’m quite pleased with everything else. The quality, the service, everything else has been spot on. Just that one little bump in the road, but it’s not enough to overshadow the overall good experience. I’ll still keep coming back because, you know, mostly everything else is great!

I shot an email to

I shot an email to customer support on a Sunday, and it took until Friday to finally get the answer. They said they sent a reply on Wednesday, but I never saw it. I wish they'd gotten back to me faster, especially since the issue was about a mistake with a previous purchase. Funny thing is, when I asked about buying something new, they replied in just four hours—also on a Sunday! It seems like they prioritize questions about purchases over other issues. In the end, they provided a good solution, even though the delay made things more complicated. My mix-up was sorted out, but I hope they can be quicker next time.

I placed an order on May 2 for invitations and paid extra

I placed an order on May 2 for invitations and paid extra for faster shipping to receive them by May 9. Unfortunately, the package didn't show up on May 9 or 10, which was a bit of a letdown. I would've rated the experience lower, but when I called on May 12 to ask what happened, the Forever rep was very kind and helpful. She explained that the product was delayed in production. She refunded my extra shipping cost and promised that the package would arrive on May 12. It did arrive on May 12. As the saying goes, better late then never. I would’ve rated it a 2 or 3, but because of the helpful rep, I gave it a 4.

Got this metal print the

Got this metal print the other day, and I gotta say, it looks pretty awesome. Choosing the color for the lettering was a breeze, really straightforward. But then there's the magnet I ordered—kind of a letdown. I picked four images for it, but couldn't figure out how to center them properly. So when it arrived, the images were all off-center, which was a bit frustrating. The quality's not bad, just wish the alignment was better. Overall, the metal print made me smile, but that magnet needs some work. Maybe next time, I'll double-check the image placement before finalizing. Lesson learned, I guess.

Pretty decent

I picked up what I thought would be another great addition to my collection, but ran into some unexpected hiccups. The overall quality was pretty decent, but I noticed something odd with the double page spreads. The centers were kind of messy, which was surprising. Normally, everything's crisp and clean, but this time it seemed a bit off, like maybe the sewing was a bit wonky? What I had aligned across the center of several spreads didn't line up like it usually does. It was a bit of a letdown because I’ve never had this issue before. Hopefully, it's just a one-off thing.

I was really happy with

I was really happy with how my photo enlargement turned out, and the best part was it showed up earlier than I thought it would! I was really looking forward to seeing it. But when I opened the package, the photo was rolled up like a poster, and not flat like I'd hoped. I mean, it's not the end of the world, but I was kinda bummed because now I have to flatten it out myself. Other than that, the quality was great, and I can't wait to hang it up. Just wish they’d shipped it differently. Still, I’d consider using them again because the print itself looks awesome.

I reached out to

So, I reached out to customer service with a question, hoping for a straightforward answer. Instead, I got a link to a blog post. I mean, come on, if I'm asking, I've probably done my homework already. I didn't need a wild goose chase through a blog. Thankfully, the second response was better—it actually answered my question with a clear paragraph. But honestly, shouldn't that have been the first response? It would've saved me a lot of time. I guess it all worked out in the end, but a little more attention from the start would have made the experience smoother.

Appreciate the great products!

Ordered a couple of things recently—a hardback book and a bunch of party invites. Wasn't rushing for the book, so went with standard shipping. Needed the invites fast though, so paid extra to speed them up. Funny thing, the book showed up two days before the "expedited" invites. Go figure, right? But hey, both the book and the invites turned out amazing, super high quality. Despite the shipping mix-up, I'm really happy with how they turned out. Guess sometimes you just gotta laugh it off. Appreciate the great products!

My agent, Geli Bloomquist, is great.

My agent, Geli Bloomquist, is great. In general, I’m happy with the photo restoration. It might be a good idea to check with the client about any known colors in the original image when restoring a photo. My daughter’s eyes turned blue instead of green, and the shawl was supposed to be black, but it’s blue. The painting in the background was left out. Also, it would help to reduce waste by not using big packaging when sending back the original photo. The box was big enough for a huge album, not just a 4x6 photo.

I watched a presentation

I watched a presentation that was packed with useful info, but it was all over the place. I couldn’t always see what the presenter was clicking on, which made me a bit lost at times. I think rewatching it might help me catch what I missed. Despite that, it did motivate me to reorganize my stuff, which was my main goal in the first place. So, overall, it was worth my time, even though it got confusing here and there. It's definitely encouraged me to make some changes to how I organize things.

The company offers valuable assistance

The company offers valuable assistance in safeguarding my photos, which is truly commendable. However, the software's slow rendering of pictures is a drawback, warranting a 4-star rating. A swifter interface would enhance the user experience. On a positive note, the option to share albums with specific individuals is a feature I genuinely appreciate.

I loved the interaction with

I loved the interaction with my representative. She was amazing. She called and made sure I knew how to use the app and that I took advantage of all the services available to me. She helped me use my skills in a way that allowed me to do my best work and get a product I was truly happy to share with a special friend.

I really appreaciate getting my special memories

I really appreaciate getting my special memories back in such a nice way. Watching the videos gave me alot of happiness. One thing I noticed is the sound is very low, even when I turn it all the way up, it’s hard to catch the words clearly. It would be nice if the volume could be made louder. Thanks again.

Using Artisan 6 has been

Using Artisan 6 has been a mixed bag for me. It's pretty user-friendly compared to version 5, but searching for elements and adding new pages is more cumbersome. Before, I could easily select how many photos I wanted per page, but now it’s a bit confusing. Maybe I’m missing something, but I haven't figured it out yet. The printing process this time was a nightmare. It took 2 weeks just to print, and I had to call to check on my order. No email updates at all. Even after being told it would ship the next day, it took another week before it actually did. And the tracking—ugh, I had to download an app and even though it’s free for 3 weeks, you still need to give your credit card info. I don’t need another app cluttering my phone! This is the first time I’ve had such poor service; usually, it’s a breeze with orders shipped in 3 days. Fingers crossed the product is good when it finally gets here.

I've always been a big

I've always been a big fan of FOREVER's products and their whole concept. But, honestly, I'm having a tough time with the new screen design. I miss the old FOREVER banner colors, especially those lovely blue and green ribbons that used to be on top. Now, the album photo squares seem smaller, and there's a lot of white space between them. Plus, info seems scattered everywhere—top, sides, bottom. It feels like the focus has shifted more to the info around the photos, rather than the photos themselves. The old design had all the info neatly in colored ribbons up top, and the photos were front and center. Maybe it's just me and my learning curve, but I really loved the original setup. Guess I'm just a sucker for good flow and organization.

Got my 197-page book reprinted

Got my 197-page book reprinted because the first time, the pages were misaligned and the colors were dull. They mentioned getting a new printer, so I gave it another shot. Second time around, the colors popped and everything was lined up properly. But then, the new printer didn’t follow the trimming lines, and some of my text nearly got cut off on several pages. I double-checked everything and had the latest upgrade before sending it in again. To top it off, one corner of the book was damaged, which seems to be a common issue. Overall, it's frustrating. You expect a certain quality, especially after pointing out previous mistakes, and yet, new problems arise.

I've been with this company

I've been with this company for a while and I've got a couple of thoughts. First off, their support team could really step up their game. Sometimes, it feels like forever before you get a reply, and it's just frustrating when you need help quickly. Also, I've always thought it'd be super helpful if they had some sort of catalog or idea book. Something we could flip through to get inspired and make sure we’re not buying the same thing twice. I mentioned this ages ago, but nothing's changed. It would be great to see some improvements here. Overall, love the products, but these tweaks would make the experience so much better!

Not what I hoped for

I decided to try out Forever for digitizing my old movies, expecting some impressive improvements in brightness and color. Everyone had talked it up like it was state-of-the-art magic for videos. But when I got my digitized movies back, they looked just like the ones I already had, just on a different format. No popping colors or brighter scenes, just the same old stuff. It's like they just transferred the same thing to digital without any enhancement. I guess video magic isn't quite on par with their photo enhancements. Not what I hoped for, but at least they're digitized now.

Trying to order some 10x14

Trying to order some 10x14 prints was like being stuck in a loop. Every time I tried to edit a photo, the site kicked me back to the home page. It felt like I was starting over every time! After a few tries, I finally managed to get the order through. My mug and big prints arrived quickly, but the 5x7 is still MIA. It left Iowa yesterday, but I'm in Wisconsin and it should be here by now. It's frustrating to play the waiting game with USPS. Just hoping it doesn't get lost for good! Overall, mixed feelings about the whole experience.

I'm happy with how they handled everything.

Had to cancel my first order because I forgot to use my coupon and uploaded the wrong card format. Sent a support ticket to cancel the first one and rush the second. Spoke with customer service on 12/14 and they were really helpful! The order for cards I placed on 12/24/24 had some glitches, so I asked for it to be canceled and not shipped. The second order from the same day should be rushed and is correct. Overall, the support team was great, and I'm happy with how they handled everything.

Got the Artisan 6 software

Got the Artisan 6 software and managed to load it up on my computer, even transferred over 470+ kits. It was a pain but I figured it out. Now, the problem is it just won't open. Feeling beyond frustrated with this issue. It would be super helpful if there was a feature where you could hover over an element or paper, and a message would pop up telling you which kit it’s from. That would save a ton of time and effort. Really hope they fix these bugs soon, it’s driving me nuts.

Like: They don't force opinions.

Like: They don't force opinions. The thing is clean and nice. Dislike: Making thing is hard. Can't change layouts. Shutterfly lets me change easily. If you fix, I won't go back to Shutterfly.

I signed up for a

I signed up for a Community Ed class on photo digitalization, hoping to get a broad overview of the process. Instead, it felt more like a sales pitch. The instructor seemed more focused on promoting her company’s services than offering unbiased information. While I did pick up a few tips, it was clear that the main goal was to sell products. The different packages and pricing she presented were confusing, leaving me feeling a bit lost. It's frustrating because I expected an educational experience, not a sales session. They should clearly state in the class description that the instructor is affiliated with a specific company. It would save people like me the disappointment.

I thought everything was going

I thought everything was going smoothly with the digitization process, but there's been a bit of a hiccup. My original films still haven't made their way back to me. Turns out, there was an error with the shipping address, but I've managed to get that sorted out. I've tried reaching out via email, hoping for a quick response, but so far, nothing. It's a bit frustrating, especially since the FedEx tracker hasn't been much help either. I just want to know where my films are and when they'll arrive. Overall, the digitization was good, but this mix-up with the films has left me a bit anxious. Here's hoping things get resolved soon.

Creating my booklet was a

Creating my booklet was a bit of an adventure, but I really owe a big thank you to Fran Arcoria for guiding me through the tricky parts. There were so many details that could have easily tripped me up. But here's the kicker—I paid extra to have my book delivered by July 10, and now it's July 13, and still no book. I'm supposed to leave for a family reunion on July 16 and the whole point was to have this booklet ready to show everyone. If it doesn't arrive by Monday, July 14, I'm going to be incredibly disappointed. Not having the book in hand really affects how I feel about this whole experience.

I couldn't believe it when

I couldn't believe it when I opened my package. I had ordered 7 books, and the packaging was so flimsy. Just one piece of bubble wrap on top and some crumpled paper around the edges. The box was so lightweight, it was like they didn't even try. Most of the books have damaged corners, and one even has a torn side. For over $700 Canadian, I expected way better care. To top it off, one of the books is missing its front and back cover pages. It’s really frustrating to spend that kind of money and receive such poor packaging and damaged books. Definitely not what I was hoping for.

Just got Historian 6, and

Just got Historian 6, and wow, what a letdown. After years of enjoying Historian 4, I thought upgrading would be a breeze. But no, it just wouldn’t work. Spent ages on the phone with Katie Carson from support, and even she couldn’t figure it out. I mean, if the pros can't fix it, what chance do I have? I’m really bummed because I had high hopes for this new version. Asked for a full refund because I can't be stuck with something that doesn't work. It’s frustrating because I had such a good experience with Historian 4. Now I’m left wondering if I should look for alternatives.

I figured out that

I figured out that sending an email for inquiries is kinda slow. I emailed them on a Monday, but didn't hear back till Wednesday. Then, the next reply came way later, like the next Monday or Tuesday. It was frustrating. Someone mentioned that using the chat feature is way better, so I tried it out. It was a game changer! I got a response in like a minute or two. Way faster than waiting for days. If you have any questions, definitely go for the chat option instead of emailing. It saves a ton of time and you get what you need almost instantly.