Trodo.com Kundenbewertungen - 109

I have ordered parts for my twizy

I have ordered parts for my twizy that is not for sale in the Netherlands from you, very happy with it, not yet mounted but that will be fine, the brake caliper is not for sale new anywhere so with this overhaul set I can continue for years to come.

Chat that knew stuff

Asked about filter cross-refs, expecting copy-paste. Rep actually checked my engine code and linked the right part. Five minutes, crisis averted, hands clean.

Het was een fijne ervaring, makkelijk

Het was een fijne ervaring, makkelijk om onderdelen te kiezen. Het enige is dat de levertijd best lang is, ongeveer twee weken. Verder echt aangeraden.

That click of perfect fit

When the replacement sensor seated perfectly on the first try, I exhaled. Their compatibility notes were spot on and saved me a Saturday headache.

Company's prices are fair and shipping

Company's prices are fair and shipping cost is reasonable. Only downside is the fee for same day parts check and no mobile app.

Concerning my recent experience

Concerning my recent experience with this company, even though I opted for the extra fee to double-check the part numbers for compatibility with my car, I received 2 out of the 4 parts that do not match my vehicle. The delivery was swift, but I had to pay an additional 20% in customs fees to have it shipped to Saudi Arabia, which was quite high. I understand this is due to the country's regulations, but it would be beneficial to be aware of these regulations before placing an order. Currently, I'm in the process of testing their return procedure, and I hope it goes smoothly and is approved. I'll reevaluate after the return process is complete.

I ordered an alternator

I ordered an alternator, and while the part was good quality and reasonably priced, the delivery was a bit of a headache. The option to check compatibility with my VIN was super helpful, but the delivery took longer than it should have. I had to call customer service to figure out what was going on, and they told me the courier had trouble with the address label. That was odd because they had my eircode, so I'm not sure what went wrong there. Also, when it finally arrived, the packaging was pretty banged up, which worried me. Thankfully, the alternator itself was fine, but they really need to improve their shipping process.

The website is fantastic, boasting seamless

The website is fantastic, boasting seamless navigation, comprehensive details, and a handy part verification feature. While I encountered a minor snag with conflicting verification feedback, it was efficiently resolved within 2 days. The correct, reasonably priced part arrived promptly through excellent shipping to Canada. Despite the hiccup, I plan to revisit for future needs.

The product stands out for its

The product stands out for its quality and reasonable pricing; however, my experience with international shipping on Trodo was disappointing. Despite DHL typically charging $15-$20 for shipping, Trodo charged double. This pricing disparity overshadowed an otherwise positive purchase experience.

I’m unhappy that the oil filter wrench I got

I’m unhappy that the oil filter wrench I got didn’t fit the filter I ordered at the same time, even though both were supposed to work for my Toyota iQ! I had to modify it to take off the old oil filter.

Reasonably priced with swift

Reasonably priced with swift delivery. However, the product details are inaccurate; it states 1500 cm, but the actual item measures 1200 cm.

The company claimed the part

The company claimed the part was ready to go the next day. I held out for four days, only to find out the part wasn't actually in stock or accessible. They canceled my order and promised a refund. Had to follow up to get the refund, which wasn't handled as promised. Overall, it turned out to be a letdown and a hassle.

I bought Brembo brakes and I'm really let down.

I bought Brembo brakes and I'm really let down. The brake discs arrived with no cover and just one bolt. The brake pads came without any protection and also missing brake sensors. Very let down.

Simple return turns into stalling efforts and unreasonable demands

I simply want to return these parts (NGK spark plug leads) which do not work for my car (Volvo 850), Trodo still believes they are the correct part of my car. I do not believe Trodo has the right parts info myself, but I do not care either way. The parts do not work in my car for whatever reason. And yes they are fitted correctly, the car runs correctly with them, but gives misfires when driving more than a mile. The CEL light comes on after a short while of driving the car and I get error codes reporting misfires on cylinders 2-5. I read the codes with an OBD2 reader app. I put the original leads back, they are worn and taped but they at least work, error codes have not come back, CEL light does not come back on. I've had the original leads back on for over a week by now. I ordered these on Dec 5th, reported the error Dec 25th and was told to file a claim on the 29th which I did a few days later. I do not understand why Trodo is treating me as if I am trying to scam them. This endeavour has cost me time and will cost me money even if I get refunded and sent back. They say I must take a photo of the product yes OK here it is, I put everything back already in the package, hoping to send it back quickly. This is reasonable. Oh no that photo is not good enough you have to take it like this, unpack the product and take a new photo. Fine OK I can also do that, it makes sense I guess. Oh no that will not be enough you have to install the parts back in your car, then make the error codes come back and take a photo of the error codes that come up in my OBDII reader app. This is going too far.... It's at this point I am getting misgivings, it feels like they are trying to wear me down. I doubt they will buy a screen dump of the phone screen even if I reinstall the leads and replicate the error again. I might as well just have faked that somehow right? And maybe after that they'll ask me to also take a photo of the CEL light... I bet even if I do all this they will find more stuff for me to do. Trodo is fine as long as you never have to return anything. I'll be avoiding Trodo like the plague in the future. I likely spend hundreds of euros every year on car parts, so good for them saving a bit more than 50 euros here. I will also be writing of my experience on all the car community sites I am part of. I am sure this will pay off for you in the long run.

I was really let down

I was really let down by this company, seriously. I thought I was just buying a simple car part, but it turned into a nightmare. They never mentioned anything about import charges. So, when the part finally arrived, I got hit with a surprise fee that made it way more expensive than if I'd just bought it from a local seller on eBay. It ended up costing me an extra £100! It’s just ridiculous how they operate. Feels like they just don't care about their customers at all. If I could give zero stars, I would. They really need to get their act together.

Failed part at 2yrs 2 months

Poor quality part, failed at 2yrs 2 months. Was rejected warranty although website reads 3 yrs warranty. They offered refund after I left a 1star review with a link to "reconsider" my review. I accepted refund which hasn't yet arrived after 13 buisness days. A part might be 50 bucks cheaper, but if you have to spend 2 hours extra doing the job twice and the down time after the failiure you're way behind.

I bought items for my car, but

I bought items for my car, but there was no mention of a border fee, and I ended up having to pay an unexpected 30 francs. It's frustrating that such fees weren't disclosed upfront. Transparency is crucial, and this experience left me disappointed with the company's communication and customer experience.

The last time I got a discount to cover

The last time I got a discount to cover the hefty 34% customs duties and VAT. This time, no such luck. Trodo.com isn't practical, especially with no other shipping options. DHL costs are steep too. Sadly, won't be a repeat customer.

The seller claims that the items arrive in 1-2 days, but the truth is that it takes 8-10 days.

This seller is based in the Netherlands, but orders parts from Poland. This means delivery takes 8-10 days, not 1-2 as they claim. They are scamming customers, and I advise against doing business with them.