PatioLiving.com Kundenbewertungen - 46

The product precisely matched

The product precisely matched my requirements, and I appreciate the free shipping provided. Thanks !

good

Your website's a breeze to navigate, and I'm digging the products, no doubt. But, oh boy, stumbled into a bit of a hiccup when I accidentally popped open the chat box, and guess what? Couldn't shut it! Had to toss a message in there just to ask someone to do the honors and close it up. Other than that little tech tango, everything else sailed smooth

I’m not sure what went wrong, but the price dropped a lot

I’m not sure what went wrong, but the price dropped a lot, so I decided to buy. Grace was supposed to reach out to me. The ordering system is a bit confusing.

I encountered a few issues on the site

I encountered a few issues on the site, but the chat team is great! They helped me sort everything out quickly.

The company's salesperson did

The company's salesperson did a good job sending me all the links I needed. Ordering was easy and fast.

The ordering software is hard to use and quite confusing.

The ordering software is hard to use and quite confusing. We tried to order 2 separate chaise lounges, but the software wouldn’t add them to the cart. Plus, there was no color chart available for selecting colors. We had to call for help. The software doesn’t work well with all browsers.

I paid a good amount for the product I ordered

I paid a good amount for the product I ordered but haven’t gotten any email about the delivery time. It would be helpful if you could update me and let me know roughly when the item is expected to come.

I wish they had explained the difference between

I wish they had explained the difference between smooth black and textured black better. I chose textured black to prevent slipping in the chairs, and I hope that was the right choice.

It feels like discount codes “never work” on anything I try to buy.

It feels like discount codes “never work” on anything I try to buy. Plus, I asked about a product yesterday, but no one replied to me.

The company pledged a signup

The company pledged a signup coupon, yet failed to deliver as promised. Disappointing experience with unfulfilled commitments.

Ugh, the struggle is real!

Ugh, the struggle is real! Trying to add two more chairs to my order, but it's like wrestling with a stock issue. The chat's moving at a snail's pace, and they're passing me around like a hot potato. Three people later, and I'm still in the dark about whether these chairs need to come from the vendor first. And, oh, can I still snag 'em at the same price and use my discount code? Talk about a headache! Wish they'd make it as straightforward as a good ol' USA date entry.

I signed up to get 10% off by sharing my email

I signed up to get 10% off by sharing my email and phone number, but I never got the discount code. It feels like they just want to collect my data. You say shipping dropoff is free, but I was still charged for shipping in the end.

I tried to score

I tried to score a discount because my hubby's a USMC vet, and they shut me down. I mean, come on, honoring our vets is a no-brainer, right? Kinda disappointed they didn't see it that way.

Quite annoying!

Ordering samples was a real struggle. Couldn't get all 5 I wanted, only managed to grab 2. For someone looking to splurge on patio furniture, this process should be easier. Quite annoying!

Terrible Customer Service

After calling Patio Living customer service, I was told that a supervisor would return my call, but I never received a call back after 3 attempts. This on-line company failed to include in its specifications that the $899 chairs I purchased had to be assembled. In addition, when parts came damaged they failed to assist with replacements, so I had to call the manufacturer directly. I will never make another purchase from Patio Living.

Horrible Experience

They tell you you will receive a 10% off for first time buyers, but not applied. In addition, it says 2-4 shipping for a specific color umbrella, but it's been over 2 months since order was placed and still have not received order. They take no accountability and threaten with cancellation and or restocking fees if you don't continue waiting it out indefinitely. It has been the worst customer service experience to date.