Cotopaxi.com Kundenbewertungen - 28

Rucksack bunt, robust

Der Rucksack fühlt sich robust an, Nähte sauber. Ich war direkt zufrieden, weil das Gewicht niedrig ist und die Farben gute Laune machen. Garantiehinweis beruhigt.

Got this backpack after a

Got this backpack after a friend's rave review. When it arrived, I was pleasantly surprised by the fun colors, though the main dark green isn't bad at all. It's super organized, like a clam shell, perfect for travel. Just don't expect it to be your go-to work bag, although it does have a laptop compartment. It's lightweight, and there's still room to cram in extra stuff, just like a regular backpack. The outside zippers are handy for all those little things you need easy access to while traveling. I really dig it. If I could change one thing, I'd add wheels, but I know they have a hybrid version for that. Overall, it’s pretty great!

Cotopaxi stands by their products!

Cotopaxi stands by their products! My husband tore his 2-year old jacket we bought from their website. They acknowledged the defects, replaced it with a new jacket. We'll stick with Cotopaxi!

I bought this jacket from

I bought this jacket from Cotopaxi thinking it would last, but after just three months, the seam ripped. I went to their store, hoping for an easy fix, but they said I could only swap it for something cheaper. Not cool, right? So, I filed a warranty claim. The whole process was frustrating—emails took forever, and they kept giving me mixed messages. Finally, after weeks of back-and-forth, they approved the exchange and asked for my preferences. I replied right away, but weeks later, they claimed I hadn't responded and sent me a gift card. The gift card didn’t even cover the full cost because of taxes. I expected better from a brand that boasts about its lifetime warranty. As someone who buys a lot of outdoor gear, I can't trust them anymore.

This was our first time tryin' out home delivery meals.

This was our first time tryin' out home delivery meals. The food came in a good refrigerated box. Cookin' 'em was easy and they looked tasty. Each dish was yum! Picking from the menu each week is fun. This service is great and takes away some of the pressure of makin' new meals. Thanks a lot!

Bought a Cotopaxi Ceilo Trench

Bought a Cotopaxi Ceilo Trench rain jacket back in April, and after only a few months of light use, it developed a long, straight tear at the back, right along the seam. Clearly, not just a random rip; it's something wrong with the material itself. I reached out to Cotopaxi, sent them photos, and got an automatic email back but nothing else for over a week. When they finally got in touch, they offered me a tiny gear patch—basically just a sticker. Tried explaining this wouldn't fix the issue, but no response. It took posting a review online to hear back, and even then, my review on their own site was never published. They labeled it "accidental damage" and told me to pay for repairs myself. Frustrating, given their big promises on customer service. Sadly, can't recommend Cotopaxi now.

I got a Fuego Down

I got a Fuego Down Hooded Jacket from Cotopaxi for Christmas, and I was pretty excited to try it out. It looked awesome and felt like it was going to be perfect for my outdoor adventures. But then, something really unexpected happened. The outer fabric tore when it brushed against the edge of a wooden table. I mean, it wasn't even anything sharp! I thought Cotopaxi was all about durability, so this was a shocker. I reached out to their customer support with photos, hoping they'd help me out. But they just said it was "accidental" damage and directed me to a third-party repair place. I get that warranties have limits, but I expected a bit more help for such a pricey jacket. Now I'm not so sure about Cotopaxi's real durability and support.

So scam

So, I got this Sombra Sun hoodie for Father's Day, and my wife spent over $90 on it. Wore it once, washed it, and boom—fabric snagged. Nothing in the wash to snag it on, no sharp stuff, just bad luck, I guess. Reached out to customer service, and while they told me the policy straight, the solution of gear tape seemed off. What bugged me? No "sorry" from them. It's disappointing when a pricey gift falls apart so quickly. I expected better from a brand that talks about sustainability and quality. I loved my Cotopaxi vest, but this hoodie situation? Not so much. I won't be buying from them again and will let my friends and family know my story. I'll be switching to other brands like Patagonia or Topo Designs that back their products.

So, I ordered this backpack

So, I ordered this backpack, right? Got this email saying it was delivered, but it never showed up. I contacted the company, hoping for some clarity, but they just ignored me. For over a month, nothing. Finally, I had to go through my payment provider to get their attention. Suddenly, they come up with this fake signature claiming it was handed to me, but I wasn’t even home! For over two and a half months, they kept asking for documents to prove I didn’t get it, all the while telling my payment provider that the issue was resolved. It’s been over three months, still no backpack, and I’m out hundreds of euros. What a nightmare. Stay away from this company!

Frustrating experience

I recently had a frustrating experience with a company that just doesn't seem to care about its customers. I bought this item while visiting the USA and brought it back home to the UK, only to find that the strap fell off pretty quickly. When I reached out to customer service, they admitted there was a fault with the product but just wouldn't offer any help because of where I live. It's so disappointing when a company acknowledges a problem but still refuses to make things right. I feel let down, and it's made me really cautious about buying from them again. If you're considering purchasing from them, think twice—especially if you're outside the USA.

So, I grabbed a couple

So, I grabbed a couple of travel bags during the Black Friday sale, thinking they’d be perfect Christmas gifts. The design is top-notch, and they seem pretty durable. But, here’s the kicker—one of the zippers is a nightmare. It snags constantly, and for a $300 bag (even on sale), that's a major letdown. I’ve tried reaching out to customer service, but it’s like shouting into a void. Four emails later, and still no response. I’ve double-checked the email address a million times. If you end up with something faulty, good luck getting any help. That’s the real bummer here—the bags might look great, but the service? Not so much.

Hey Cotopaxi folks, Ran into

Hey Cotopaxi folks, Ran into a bit of a hiccup while trying to snag some gear. Found this discount code, IND-NEWENGEN24, on a coupon site and got all excited. Popped it in during checkout, and it seemed to work at first. But then, poof, it vanished when I typed in my email. Turns out, it's just for industry partners, which was kinda confusing since it was out there for everyone to see. Was really pumped to place my order, so this was a letdown. Any chance you could throw me a courtesy discount, maybe around 30%? Would love to finally grab my items. Big fan of your stuff, so any help would be awesome! Thanks a ton!

I got a fleece

I got a fleece from REI and the sizing is all wrong. According to their size chart, a large should fit a 41-43” chest, but the actual product is way bigger, more like a 50” chest. It’s like drowning in fabric. Returning it is a hassle too, as they charge you for shipping. Honestly, I regret buying it online. If you really need something from REI, go to their store where you can try things on and exchange them easily. Their online customer service is pretty lacking, especially for the price you pay. This kind of experience makes me understand why people stick to big retailers like Amazon. Not buying from REI again.

I had a pretty frustrating

I had a pretty frustrating experience with this company. Ordered an item thinking it would be the perfect color, but it arrived completely different from what I chose. Tried reaching out via email a couple of times hoping for a resolution or at least an exchange, but got nothing back. It's like they don't even bother to check their emails. Ended up having to return the item, which cost me £3. That might not sound like much, but it's annoying when it's not even your fault. Just feels like they don't care about their customers at all. Definitely wouldn't recommend dealing with them if you want things to go smoothly.

What a mess!

Wow, what a mess! I got this product thinking it would be amazing, given the hefty price tag, but it turned out to be totally defective. I thought, okay, let’s see if customer service can help out. But nope, they just passed the buck to the seller and then went silent on me. Robin and Julia, the folks I spoke to, seemed more interested in getting rid of me than actually helping. It's like they were trained to frustrate customers, not assist them. Seriously, for this kind of money, you'd expect way better quality and service. If you're considering buying this, maybe think twice. It's just not worth the hassle.

I thought I'd give this

I thought I'd give this company a try, but it's been a bit of a mess from the start. Placed an order and even paid extra for express delivery, expecting it to arrive quickly. Days passed, and there was no sign of my order being sent out. I had to follow up with them, and they told me they'd reissue the order. But then, surprise, they canceled it because the item was suddenly out of stock. Now, I'm waiting for my refund, which they say will take a few days, almost a week after my initial order. Overall, not impressed. It's disappointing when things don't go smoothly, especially for a potential loyal customer.

I had a bit of

I had a bit of a letdown with Cotopaxi recently. Bought a jacket for $240, hoping for quality and support if anything went wrong. But when I faced an issue last November, all I got after months of back-and-forth were two tiny pieces of tape. No phone call, no real help, just endless forms. It's odd for a company that boasts about being impact-driven. With their massive earnings, you'd think they’d invest in better customer care. Brands like Patagonia and The North Face have always had my back, so it's disappointing to see Cotopaxi fall short. If anyone else has had a similar run-in, let's make some noise.

So, I placed an order

So, I placed an order to South Korea, expecting free imports on orders under $200 as usual. This time, I was shocked to find an extra $50 charge for customs and duties on the Cotopaxi site. I tried reaching out to their live support but no one was available. They said I'd get a reply in 2-3 days via email, but a week went by with nothing. Tried live support again and even dug up some email addresses to contact directly. Still no response. Makes me really question the company's "ethical" claims when they can't handle basic customer service. Honestly, I wouldn't recommend wasting your time on this brand.

I ordered a couple of

I ordered a couple of jackets, but they turned out too big. Tried to swap them for smaller ones, but never got the replacements. Reached out to the company, and they sent me a pic of a box supposedly delivered in Washington. But hey, I’m in Texas! They eventually shipped one jacket, but claimed I didn’t return the second one. I even pointed out that the box weight could prove I sent both back. Instead of helping, they were super rude and just ignored my concerns. Now I’m out of money and short one jacket. It’s just frustrating how little they cared. Feels like they just don’t want to fix their mistake.

I remember when this company

I remember when this company used to be the best, but something's changed. I ordered a few items, and one never showed up. Reached out to customer service, thinking they'd sort it out. Instead, they pointed fingers at me, like I did something wrong. It's frustrating when you're just trying to get what you paid for, and they act like it's your fault. The people working there now seem completely different, almost like they don't care about their customers anymore. I miss how reliable they used to be. Now, it's just a struggle dealing with them, and I'm honestly considering taking my business elsewhere.

I just had a weird

I just had a weird experience with Cotopaxi. Bought some clothes from them, and they charged me taxes even though I live in MA where clothing isn't taxed. When I reached out, they told me I should’ve requested a tax exemption before buying. Sounded odd to me, so I pushed back and, after some back and forth, they finally agreed to refund the taxes. They admitted their system's a bit wonky and they're working on it. So, heads up, if you’re from a tax-free state and they charge you, you might need to speak up to get your money back. Happy to share the email convo if anyone's interested.

I love Cotopaxi's gear and

I love Cotopaxi's gear and clothing, but their customer support is a mess. Had an issue with my order where they shipped two Allpa bags in a flimsy plastic bag instead of a box. One of the bags got swiped by someone at FedEx. Saw the driver roll up with just one bag, but after their investigation, they couldn't find my missing 70L bag. Cotopaxi hasn't replied in days, no agents available on chat, and their old customer support lines are gone. Considering all the stuff I’ve bought from them, this might be my last order. Too many other brands out there with better customer service.

I got this bag not

I got this bag not even a year ago, and already the emblems are coming off. Reached out to customer service thinking they'd help out, but they just showed me the part where it says emblem peeling isn't covered. Seems like they know it's a problem but still won’t fix it. They offered me a discount on something else, but I thought that was pretty lame since the bag barely got used. They said it was wear and tear, but that just didn’t sit right with me. I really thought they’d be more reliable. Honestly, super disappointed. Wouldn't recommend getting anything from them!

I found this website that

I found this website that promised a 20% discount for signing up with my email. After going through the entire checkout process, there was no discount applied. Tried the chat bot, which said someone would reach out, but nobody did. Called customer service six times, only to get a recording telling me to visit the website. The prices seemed reasonable, but I decided to return my order. Not a fan of companies that mislead customers about pricing and provide no support. It’s frustrating when you can’t get any help or answers. Definitely won’t be shopping here again.

I got this Allpa Travel

I got this Allpa Travel backpack, right? But when I checked my account, they’d taken out 10% more than what I saw at checkout. Couldn't get a clear answer why either. Then, after waiting a whole month, the tracking app suddenly says it’s been delivered. Funny thing is, it never showed up at my door! I tried reaching out to Cotopaxi's customer service. Let’s just say they weren’t exactly eager to help—barely got a response. After two weeks of going back and forth, I just gave up trying to get my money back. Frustrating to lose over a hundred bucks like that.

Ordered this Del Día hip

Ordered this Del Día hip bag with high hopes, thinking it’d come in vibrant, mixed colours like on the website. But wow, what a letdown! Got a super dull, dark one instead, like black, dark blue, and maroon. Thought it was a fluke, so I returned it (lost shipping fee) and tried again. Second one shows up just as dark and ugly as the first. No bright colours, just more disappointment. Return policy is a joke, lost more money on shipping. Definitely won’t be ordering from them again. Feels like a big misleading advertising scam.

I ordered some stuff from

I ordered some stuff from this company, and they ended up charging me double the taxes for shipping to Canada. Like, they put this crazy high tax amount on the invoice, way more than Canadian taxes, and then DHL slapped on another huge charge that was supposed to cover shipping, taxes, and duties. When I tried to get a refund, they just said it was all correct. I’m pretty sure that’s not even legal! Total mess, and now I'm stuck paying way more than I should. Avoid them if you can, it’s just not worth the hassle.

Their Del Dia Limited Color pack

Their Del Dia Limited Color pack had a "suprise me" color mix, and it turned out supur ugly. Their return policy is a jok. I lost shipping fe both ways. I will never order from her again.