OhPolly.com Kundenbewertungen - 53

A quick and smooth purchase

A quick and smooth purchase, great quality material and excellent customer service, very happy with everything.

I persisted and requested an escalation of my query

My experience with the company was initially marred by a refund policy issue, which led to frustration as I had to interact with multiple customer service agents. However, I persisted and requested an escalation of my query. Thankfully, it was promptly addressed and resolved. Despite the initial hiccup, I'm considering returning as a long-standing customer. I must acknowledge the politeness and efficiency of all agents involved. Special thanks to April, who ultimately resolved the issue, and to Holly, who diligently escalated and investigated the matter on my behalf. This experience, while challenging, ended on a positive note.

The delivery of my package was a bit slow

The delivery of my package was a bit slow, and I didn't receive any tracking updates, which was a concern. However, the customer support team went above and beyond to assist me and ease my worries, providing impeccable service. I'd rate their support 10/10. As for the dress, it met my expectations but wasn't outstanding in terms of quality, and it was a tad larger than anticipated. Overall, the exceptional customer service made up for the minor issues with the product.

Your dress designs always look amazing and creative.

Your dress designs always look amazing and creative. You never fail to surprise me with new styles, but the sizing can be a bit tricky. One dress I got in size 4 fit perfectly, then another in size 10 was too big even though the chart said it should fit. The next one in size 6 felt tight, and now the size 8 I ordered is still small on me. It would be great if the size guide was made a bit more acurate, so shopping could be easier.

I faced some difficulties with

I faced some difficulties with the return process as the platform initially wouldn't accept my payment. However, I was able to address and resolve all the issues that arose.

Despite encountering an issue

Despite encountering an issue with my discount code at checkout initially, the customer service team was very helpful and promptly refunded me the difference.

Their sizes don't match their size chart

I've had mixed experiences with Oh Polly. Their sizes don't match their size chart, and all the items I ordered were too small, despite following the chart. The quality didn't live up to the price for the two dresses I got. However, I did like the corsets and the skirt, although they were also on the smaller side for me.

Ordered a dress for my

Ordered a dress for my daughter, took longer to arrive than expected, but at least it came before her event. She had ordered two dresses just in case. One she wore and it was really well made. But when I tried to return the other, they said it was past the 30-day return window. Turns out, they count the 30 days from the order date, not the delivery date. It took almost 2 weeks to get the dresses! So unfair. Now I’m stuck with store credit and worried I’ll go through this mess again if the next dress doesn’t fit. Also, paid $5 for order protection, thought it would help with returns but it didn’t.

I'm really disappointed with the company's customer service.

I'm really disappointed with the company's customer service. My parcel ended up at the wrong address, and the proof of delivery wasn't even close to my location. I sent emails explaining the situation, but it seems like they haven't been properly read because the responses don't address my concerns at all. I needed the dress for my 30th birthday, and now I can't afford to buy another one after spending £100 on this. I'm really upset about how I've been treated and I won't be recommending Oh Polly to any of my friends.

The persistent issue of intrusive

The persistent issue of intrusive advertisements overshadows any attempt to re-engage with OhPolly. Having refrained from shopping for years due to past inconveniences, recent attempts were marred by a removed review, non-functional Next Day Delivery (NDD) despite payment, and the need to verify pending points. The overall experience leaves doubts about the company's business practices, creating an uneasy journey. Future orders may mark the end of this turbulent relationship with OhPolly.

SCAM! DISHONEST, STAY AWAY!!!

Extremely unsatisfied with my first experience purchasing from Oh Polly. On 8/20 I purchased 2 of the same dresses as I wanted them for my wedding reception (size 2 & size 4) I was in between sizes so I needed them BOTH in time by 9/15. I was notified 8/21 my dresses were shipped from the UK (I’m in the US). After waiting 4 days the tracking never updated from “awaiting carrier pick up” which means this package had never been dropped off. So I email for assistance politely asking when it would be dropped off. Jasmine responds with a screenshot of a website I cannot see the URL of showing an acceptance scan and that all is good it’s on the way! Perfect. Check back on the tracking ID they supplied me, still no change from “Awaiting Carrier Pick up”. Thinking this must be some technical error, I trust Jasmine’s response and wait patiently. On 9/29 (9 days after purchase) I receive an email “Congrats! Your new order has been placed for $163”. I never placed a second order. I review the email and it’s the SAME dress I purchased, in a size 4 (one of the sizes in my current order I’ve been waiting on). I reach out asking what is going on as I never placed a second order and additionally never received any communication that a second order was placed from Jasmine or any customer service rep. I get a response from Paige this time saying “Since your package is taking awhile at customs we’ve reshipped a replacement order free of charge!” First and foremost this struck me as completely odd as customs notoriously takes awhile. Furthermore, the status of the tracking ID NEVER even made it to customs, it was still in Oh Polly’s possession. So I respond, if this is a replacement order, then where is the other half of my order? I ordered 2 dresses (size 2 and size 4) and this “replacement” order only shows a size 4. Additionally, I visit their website and guess what is miraculously out of stock? The size 2 dress I purchased 9 days ago that was indeed IN STOCK when I purchased. Giving Paige this information and asking what actually happened to my original order has yielded silence from Oh Polly. I reached out to Jasmine as well regarding the whereabouts of my original package and no response. What a company of honesty and integrity. What I believe happened is they printed my label and never shipped my items, once I began asking where my package was, is when they decided to ship my order over a week later but now one of my items was out of stock due to them waiting 9 days after my original purchase to ship my items. So instead of being honest about the situation, they lie and say customs was just taking too long. I’ve never ever ever known a company to ship free merchandise just because customs is taking the normal amount of time. I’ve followed up with the tracking they supplied with FIC FedEx and they have confirmed they never received the package. Complete dishonesty and sketchy from and beginning. Both Jasmine and Paige’s responses were dishonest so I’m questioning the overall moral of this company if BOTH reps are trained to lie to the customer. I’ve yet to hear back still from either reps about what is going on. I will never purchase from this company again. Terrible experience with a terrible company

I placed an order with the company

I placed an order with the company, but soon realized I had provided the wrong address. Immediately contacting customer service within 30 minutes, I spoke to Kate, who assured me that the order was canceled. Unfortunately, 7 days later, I received a notification stating that the order was delivered to the incorrect address. Despite my efforts to communicate the issue, the company insisted that I try to retrieve the package myself, citing the mistake in the provided address. This is despite their earlier confirmation of the order cancellation. Regrettably, they declined to issue a refund, displaying a lack of customer appreciation and leaving me with a negative first impression of the company.

I decided to order two

I decided to order two dresses for my daughter's birthday, thinking they'd arrive just in time for the celebration. I even paid extra for next-day delivery to ensure everything went smoothly. But here we are, two days later, and those dresses are still with EVRI. I've started to realize that trusting a company that partners with EVRI might not have been the best decision. Now, my daughter's special day is almost here, and I'm empty-handed. It's frustrating, to say the least. I really want a full refund because this was not what I signed up for. Here's hoping things get sorted out quickly.

As a frequent customer, my recent

As a frequent customer, my recent experience with Oh Polly was disheartening. Delivery mishap left my package vulnerable on a busy street. Oh Polly's response to this poor delivery was lacking. They've left me waiting for a replacement, requiring an agonizing 5-day wait, and even suggested involving the police for a crime reference number. The minimal effort to address the issue falls short, especially when the items were intended for a birthday celebration. The overall customer service provided fails to meet expectations and leaves much to be desired.

Man, I’m so bummed out.

Man, I’m so bummed out. Ordered a dress, OP4477251UK, and it showed up totally wrecked – no lace, no special ribbon on the corset, completely torn. I didn’t even want my money back, just a gift card, you know? I've placed three orders before, and this is the first time something arrived messed up. I even asked for a gift card instead of a refund. I’m a regular customer, and it’s just so unfair and disappointing. Feels like they don’t care about loyal customers. It’s seriously a letdown, and I’m really upset about the whole thing. 😤😩

Ordered two dresses for my

Ordered two dresses for my daughter, spent over $200. Thought it would be simple, but nope. Tried reaching out, had to deal with some automated system that kept messing up my info. There's no phone number to call, so I couldn't track my order. Every time I tried entering my order number, it wouldn’t accept it. Super frustrating experience with this company. Still waiting on those dresses to arrive, so I have no clue about the quality. Definitely not ordering from them again. Really disappointed.

Been a fan of their gorgeous

Been a fan of their gorgeous clothes and even left some sweet reviews before. But man, they've dropped the ball on me twice recently. Ordered on a Thursday, expecting that Friday magic for a Saturday night out. Nope, nada. Waited in twice, and zilch on the delivery. And get this, they push it to the next working day – like, really? If next day isn't happening, at least do the Saturday gig. No use getting my glam outfit on a Monday when my weekend plans are ancient history.

We lost a credit of $106

My experience with Oh Polly has been deeply unsatisfactory. We lost a credit of $106, and when we inquired about it, their customer service claimed that it had expired after 6 months and couldn't be used anymore, offering no compensation. We later discovered they had never issued the credit in the first place after we returned the items. This feels like a fraudulent practice where they've taken our money and merchandise.

I ordered for next day delivery with

I ordered for next day delivery with DPD, and the website cutoff time states 21:00 hours. I placed the order at 15:39, and at checkout, it stated that my items would be delivered the following day. However, my tracking now indicates that the order will be delivered two days later. The BOT is unhelpful, and I cannot contact customer service regarding this issue. Why pay for Next Day Delivery if it's not possible?

I returned an item and was owed a £15.99 refund

My recent experience involved a refund discrepancy. I returned an item and was owed a £15.99 refund, but I only received £9.01. Unfortunately, my attempts to resolve the issue through their chatbot were fruitless, and I couldn't locate any direct contact information on their website. This has been an inconvenient and frustrating experience, as I'm left having to pursue them to obtain the full refund I'm owed.

I'm fuming! So, my package

I'm fuming! So, my package ends up at my neighbor's, gets swiped, and I've been camping at home for days waiting for it. Hit up customer service, show them the Royal Mail card saying it went to the neighbor, and what do they say? Nope, it was delivered right to me! Total baloney. My stuff's gone, and Oh Polly's spinning tales. Worst customer service ever, hands down.

I've been a regular shopper at

I've been a regular shopper at ohpolly.com and Bo-tee for a while now, and I've always received my orders without any issues. However, this time around, my parcel from Evri never arrived. Despite reaching out to ohpolly.com, they refused to refund me for the £88 I lost. I'm extremely disappointed with this experience and won't be shopping with them again.

I've received zero customer service

My experience with this company has been extremely disappointing. I've received zero customer service, despite being promised a response within 6 hours, which has now turned into 2 days of silence. Furthermore, an order I placed 2 weeks ago remains undelivered, and their lack of explanations is frustrating.