Italist.com Kundenbewertungen - 124

Caution is advised when considering

Caution is advised when considering this company. Despite tempting discounts, the lack of effective customer service poses a significant risk. A purchased YSL hoodie, returned promptly due to sizing issues, failed to result in a refund. The subsequent month of unresponsiveness from customer service forced involvement of the credit card company. Shockingly, images of a stained, allegedly worn sweatshirt were presented as grounds for denying a refund. Such questionable practices left me distressed and financially compromised. The touted savings of £100 are not worth the associated mistrust and dissatisfaction. Proceed with caution.

Be careful with this one!

I had a rough time with this website, and it's been a bit of a rollercoaster. Ordered some shoes, and when they arrived, I could tell right away they weren't the real deal. Tried to return them the very next day, thinking it would be a straightforward process. Well, that was two months ago. Since then, I've been sending emails, hoping to get a response or at least my money back. But nothing, absolutely no reply from their customer service. It's like I'm talking to a wall. Feeling pretty frustrated and kind of ripped off at this point. I just want my refund, but it's looking like that's not gonna happen. Be careful with this one!

Back in July 2025, I

Back in July 2025, I ordered these high-end sunglasses, spending a hefty €1653 after hunting for them forever. Turns out, they were too small. So, right away, I tried to send them back. But, I couldn’t find the return label online. It took multiple emails before I finally managed to print the label and have UPS pick them up. Fast forward a few months to September, and I finally got some of my money back. They held back €246.26, claiming it was for shipping from the Netherlands to Italy, but never showed any proof. It’s pretty frustrating dealing with all this, especially within the EU where shipping shouldn’t be such a hassle.

I thought I'd give this

I thought I'd give this site a shot for a beanie, but things went south fast. Dropped $108.61 on May 13, and by May 20, bam, an email saying my order was canceled. They blamed it on a stock issue, offered me store credit, but no refund. Seriously? I’m stuck spending my money only with them? That’s not fair. Most items aren't even in stock, and prices are through the roof compared to other places. And let's talk customer service—getting a reply takes ages. I’m definitely contacting my credit card company to sort this out. Be careful shopping here; it’s just not worth the headache. Save your time and money and look elsewhere.

I can't believe what a

I can't believe what a mess my shopping experience with Italist turned out to be. I sent back a pair of Versace jeans nearly two months ago, and I'm still waiting on my refund. We're talking about 191€ here, not pocket change. Italist's customer service? A complete joke. Every time I reach out, they just send me the same old canned response about waiting for the boutique to confirm receipt. It's frustrating because I know they’ve had the jeans back for weeks now. I had to get my bank involved and even reached out to the BBB. Honestly, save yourself the headache and avoid Italist. Shopping online shouldn't be this difficult.

You won't believe what happened

You won't believe what happened with my recent shopping experience. I joined this membership thinking it was a great deal, but it turned into a nightmare. They charged me $534.97 without any clear reason. After numerous attempts to resolve it directly with them, I had no choice but to dispute the charge through my credit card. Thankfully, I won the dispute, and they're refunding me. It's a relief, but such a hassle! Just a heads up, be cautious if you're considering their services—things might not be as straightforward as they seem. Wouldn't want anyone else to go through the same mess! Always double-check the fine print.

My nightmare

I thought I found the perfect sandals, but it turned into a nightmare. The ones I got were way too small, so I sent them back the next day. I filled out the return request online, thinking it’d be smooth sailing from there. But no, three weeks passed, and still no refund. Trying to contact their customer service? Forget about it. It's like they vanished into thin air. I'm currently searching for ways to get in touch because this is just ridiculous. It’s been such a hassle, wasting so much time for something that should be simple. It’s frustrating dealing with a company that doesn’t seem to care about its customers.

I don't usually write reviews,

I don't usually write reviews, but I had such a frustrating experience with italist that I felt compelled to share. I ordered wedding shoes, and they didn't fit and clashed with my dress. I returned them the next day with the tag still on, thinking it’d be straightforward. Nope! Getting a return label was a nightmare; I had to contact them and wait a week. Then, two weeks later, they emailed me saying they wouldn’t accept the return because of a scuff on the sole. I only tried them on for like two minutes in my apartment! Their customer service was no help at all. Honestly, I wouldn’t recommend this site to anyone.

Don't waste your time

I decided to give this company a try, hearing mixed things but wanting to see for myself. Placed an order, and everything seemed fine until I got a message saying it was canceled because the item wasn’t in stock. Well, that was annoying, but I figured they’d sort it out. I emailed them several times, hoping for a refund or at least some update. Just silence or generic responses, nothing helpful. Now, I’m in this back-and-forth with my credit card company, disputing the charge. It's frustrating beyond belief. Honestly, it's such a hassle, and I’m not sure I’d risk ordering from them again. Lesson learned, I guess.

Ordered a jacket from Italist,

Ordered a jacket from Italist, and they said the duty fee was included. But then DHL informs me I gotta pay extra duty fees? Really? Italist claimed it was a shipping error, but judging by other reviews, this seems like a pattern. Kinda feels like they hope some folks just pay the duty without questioning it. No phone support, so their email responses were super slow, and DHL kept nagging me for days. Eventually, Italist sorted it out, but it took way too long for something that was their mistake. Felt like they only check emails once a day. Sketchy experience overall, and not in a hurry to order again.

You won't believe the hassle

You won't believe the hassle I had with this site. I ordered a pair of shoes, but when they arrived, they just weren't right. Trying to return them was an absolute nightmare. The customer service was no help at all. They kept insisting the shoe box was damaged and refused to give me any refund, even though I know it wasn't my fault. The courier slapped a label on it, not me! It's like they don't even care about resolving issues. Honestly, unless you're completely certain you won't need a refund or any kind of help, steer clear. Trust me, it's not worth the stress or the headache dealing with them.

I definitely wouldn't recommend them

I bought a sweater from this shop and paid right away. After more than a week with no shipping info, I reached out to find out what's up with my order. Took them two days to reply, only to say the sweater was out of stock. Instead of giving me a refund, they just offered a store credit, even though it wasn't a return issue—they couldn't deliver what I paid for. I’ve emailed them over ten times asking for my money back, but still no answer. This whole situation is super unprofessional and just not okay. I definitely wouldn't recommend shopping here, and I really hope they sort this out soon.

I ordered some shoes from

I ordered some shoes from Italist.com a while back, but they didn't fit right, so I sent them back almost immediately. It's been over a month now, and I'm still waiting on my refund. The frustrating part? They barely answer emails—maybe once every two weeks, if I'm lucky. It's like they just don't care about customer service. I feel completely ignored, and it's really disappointing. Shopping online should be easy and hassle-free, but this has been the opposite. I wouldn’t recommend Italist.com to anyone. Save yourself the headache and shop somewhere else. It's just not worth the trouble.

You won't believe what happened

You won't believe what happened with my Italist order. I waited a whole month for my package, only for it to turn up totally wrong. What I got wasn't even close to what I ordered. Imagine expecting a sleek pair of boots and receiving a random sweater instead. It's like they just grabbed whatever was lying around and sent it. Shopping online should be easy, but this was a headache. I’d say be careful if you're thinking of buying from them. It's risky business and you might end up with something you never wanted. It was a pretty frustrating experience and not worth the hassle at all.

I gotta share my recent

I gotta share my recent experience with this online shopping site. I was pumped to finally get my hands on a designer bag, but when it arrived, it was clearly a fake. The packaging was a dead giveaway, and the lack of proper tags was frustrating. I’m now trying to figure out how to get back the $400 I spent on customs and shipping. Customer service? Well, it was just an AI bot that didn’t help at all. Overall, this was a pricey and disappointing lesson. Chasing a deal led to a fake product and zero real support. If something seems too cheap to be true, it probably is. Be cautious!

Imagine this: I finally decided

Imagine this: I finally decided to splurge on a pair of Balenciaga Hike Tracks, spending a hefty 1071 euros. Excitement turned to disappointment when they showed up damaged—scratches on the logo, a dented box, and just one extra shoelace. Reaching out for help, I got an AI bot telling me I’d need to return them at my own cost and also cover duties and refund fees. Seriously? How's that my fault when they didn't check the quality properly? I'm not letting this slide, planning to take it up with my credit card company. Can’t believe a brand like Balenciaga would let this happen.

Dealing with this online store's return process has been a frustrating experience

Dealing with this online store's return process has been a frustrating experience. They not only charge customers the full customs duties and taxes but also impose returning shipping charges. This results in a substantial financial loss, often reaching 50-60% of the initial purchase amount. In contrast, other online retailers tend to offer more customer-friendly return policies. It's disappointing that this store doesn't provide similar options, making it hard to recommend their services given the considerable financial cost associated with returns.

I ordered a black Marni dress worth $423

My experience with this retailer has been incredibly frustrating. I ordered a black Marni dress worth $423 but received a black men's t-shirt valued at $100 instead. Despite numerous emails, I was told I had to return the men's t-shirt to receive a refund. Since I checked out as a guest without Italist membership, I have no way to facilitate this return without incurring prohibitive costs. The lack of phone contact makes problem resolution difficult. I strongly advise against using this site, given the inconvenience and expense it has caused me.

Think twice!

I ordered a dress from italist.com and returned it on time, hoping for a smooth refund process. After a while, I reached out to see what was going on with my refund. They told me it was delivered to their partner boutique, but they were still waiting for confirmation. It's been almost a month now, and there's been no update from italist. The whole experience feels quite unprofessional, and I'm starting to worry if I'll ever see my money again. I wish I had gone with a different site. If you're thinking about buying from them, maybe think twice!

I ordered this item online

I ordered this item online, and they shipped it super fast. But you better double-check if it'll fit because returning stuff is a hassle. When I sent it back, I got an email about the refund. They said they refunded me $354.78, but I paid $431 for the item, plus $38.26 for sales tax. They deducted $60 for return shipping and $54.48 for duties and courier fees. Seriously, you end up losing money, even on a return. It’s not worth it. You’re better off shopping somewhere else where returns aren’t such a headache. Lesson learned the hard way!

I had a frustrating experience

I recently had a frustrating experience with this shop. I spent over 300€ and needed to return an item. But their customer service is a joke. They only have a chat option and keep sending copy/paste responses. There's no phone number to call, so you're left feeling ignored and unimportant. It's been days, and I'm still waiting for an update on my return. It's clear they don't care about their customers once they have your money. I expected better for the amount I spent. Overall, very disappointed and won't be shopping here again.

I was quite shocked when

I was quite shocked when I noticed a charge on my debit card for 150 Euro. I didn't know there was a membership fee required! The website definitely didn't make that clear, and there was no confirmation step like with other online payments. It felt like they were hiding the info about the fee, which is really misleading. I mean, most luxury stores don't ask for a membership fee, so I wasn't expecting this at all. It's pretty unethical and tricky, and I bet most people would be caught off guard by this.

My experience with this company has been very unsatisfactory.

In July 2025, I bought a pair of sunglasses I had wanted for a long time, costing €1653. Sadly, they were too small for me, so I had to return them. I sent them back the same day, but the return label was not available online. After several emails, I could finally print it, and UPS picked up the package. It took until September, after months of messages, to get a partial refund. They kept €246.26 for supposed shipping from the Netherlands to Italy, inside the EU, without showing any proof of the costs…

I recently had a pretty

I recently had a pretty frustrating experience with returning a pricey coat I bought for $2,500. Sent it back through DHL, and they told me I'd only get $1,800 back. I ship stuff to Europe all the time, and there's no way $700 is just for shipping and customs. The discounts they offer are appealing, but honestly, only buy if you're totally sure you’ll keep it. If you're spending a lot of money, I'd recommend going with brands like Moda Operandi or Net a Porter—they have way better return processes.

I was shocked when I

I was shocked when I saw my account charged for a subscription I didn't even know was paid. Nobody told me about it! I sent tons of emails asking for a refund, but they just kept saying no. It's like they're not even listening. This is really unfair, I didn't use the service at all. If they don't give me my money back, I'm going to complain to the authorities and post negative reviews everywhere. I'm seriously disappointed and just want this issue resolved. Please help me out and return my money.

I signed up for what

I signed up for what I thought was a free trial, but was shocked to find out they charged me $150 without any clear notice of the fee. This website is super misleading and tricks you into subscribing to some crazy expensive plan. It's totally a scam and really unethical. I reached out to customer support and demanded they cancel my subscription and refund my money right away. So disappointed and frustrated with this sneaky business practice. Avoid this site if you don’t want to get ripped off!

I ordered this really nice

I ordered this really nice coat and was super excited to get it. But then, they shipped it to the wrong address! It's just been sitting there for three days now. When I reached out, they told me I have to wait 14 days for them to fix it. Why should I wait that long when they messed up in the first place? It's so frustrating, especially since they didn't even notice the mistake themselves. Feels like they don't really care about getting things right with their shipments.

Got an email from Italist

Got an email from Italist about this amazing trip to Italy if you sign up. Sounded great, right? But then, surprise! You gotta pay $120 to become a member. Seriously? That feels pretty shady, and I’m pretty sure it’s not even legal to charge for a giveaway entry like that. There should definitely be a free way to enter these kinds of contests. Feels like they’re just trying to get money out of people. Not cool, Italist. That’s just not how you treat customers.

While I've had seamless transactions

While I've had seamless transactions with this company before, this time was disappointing. I ordered size 38 Moncler boots, but received a size 36, mistakenly placed in a box labeled 38. Despite reaching out within the return timeframe, the customer service has been evasive, ignoring my emails and providing no resolution options. The lack of responsiveness is disheartening, and I'm eager for a prompt resolution to this matter.

I bought Gucci sunglasses from

I bought Gucci sunglasses from Italist and they came today, but they’re all scratched up. The case looks new, but the sunglasses clearly aren’t. I'm super disappointed because I spent a lot expecting a new pair. Anyone else had this issue with them? They need to check their stuff better before shipping. I really thought I was getting a fresh pair. Feels like I wasted my money.