Headway.co Kundenbewertungen - 150

You won't believe what happened

You won't believe what happened with our counseling sessions. We were just starting to make progress with Christopher Baumann, and suddenly, out of the blue, he canceled everything. No direct message, no heads-up—just vanished. Apparently, he sent an email, but we never saw it. I had to reach out to Headway myself to get any answers. Christopher claimed he wasn't doing couples counseling anymore, but his profile on other sites still says he does. Feels like we were left hanging without a proper explanation. Now, we're stuck looking for someone new just when we were getting comfortable with him. Honestly, it's really frustrating and makes me question how Headway handles their clients and providers.

I really need to share

I really need to share my experience with this billing company. It's been a frustrating ride. They just can't seem to keep track of my insurance info, even though I've provided it several times. Each session, I got billed different amounts, and it never matched the co-pay I was told. They're pointing fingers at my provider, and my provider is pointing right back at them. Both admit I was overcharged but refuse to refund me until they "check with the insurance company again." It's like they're holding my money hostage. I have written proof of their mistake, but they still won't honor my actual co-pay. This feels completely unethical. Thankfully, I've got enough evidence for a chargeback if needed.

I've had such a frustrating

I've had such a frustrating experience with Headway. I was supposed to have a $20 co-pay per session, but after four sessions, I realized they were charging me $40 each time. My therapist, Rebecca, wouldn't give me their contact details, so I was stuck in a loop between her and the company. Headway claimed they confirmed my co-pay with my insurance, but when I called, the insurance company had no record of it. I even got a temporary refund after disputing the charges with my bank, but then Headway somehow got my new card info and charged me again. They still owe me $80, and now they’ve charged me $74 and $98 for sessions I didn’t authorize. Seriously, avoid Headway for your own peace of mind.

I have to say, my

I have to say, my experience with the patient portal has been a bit of a rollercoaster. My provider is fantastic, so no complaints there, but the portal? That's another story. It keeps saying my provider isn't covered by my insurance, which is just plain wrong because they bill my insurance every time. My appointments? Sometimes they just vanish into thin air, no cancellation notice, nothing. Then there's the whole time zone mess—schedules in one zone but actually books in another, which really throws me off. They tried to explain it by saying the scheduling feature is only for the first appointment, but come on, it's 2026. Shouldn't the platform handle follow-ups too? It’s just frustrating.

Dealing with Headway as

Man, dealing with Headway as a client is a real pain. Last year, I had so many billing issues with them. They messed up my billing and kept emailing me every other day, asking for more money. Reaching out to them is a nightmare since there's no phone number, and their chat bot is useless. Just to send a message, you have to scan and upload your insurance card again. It's ridiculous. This year, they charged my credit card the full "estimated" amount before even checking with my insurance. I had already met my deductible, so it should have been $28, not $133. No legit health care provider does that. Then, I'm stuck trying to contact them again, which is a hassle. As a client, it's just awful.

I started using this company

I started using this company for therapy, and it has been a rollercoaster. Initially, their processor just didn't process anything for months, leaving me in limbo. When they finally got around to it, there was a whole mess with my insurance coverage. Communication has been all over the place between Headway and my therapist, which is super frustrating. I explained to Headway that charging me for multiple sessions on the same day would mess up my finances, but they didn't seem to care. I'm dealing with their customer service now, but surprise, surprise—I just got hit with a hefty charge for several sessions. It's been a nightmare, and it's really stressing me out. Thanks for the 'support'.

My mental health provider utilizes

My mental health provider utilizes Headway, and the recurring issue of incorrect billing for sessions has become a constant frustration. Unlike other billing companies or providers I've engaged with, Headway consistently miscalculates my charges, deviating from the straightforward $25 co-pay that should apply. Engaging with their customer service has proven to be an unpleasant experience. The absence of a direct phone line and the unclear, possibly AI-generated or non-native English messages in the help center contribute to the overall dissatisfaction. The subpar performance of Headway as a company might even lead me to consider discontinuing my services with my mental health provider.

I had an appointment

I had an appointment with Sandy Abdelkedous, and it wasn't the best experience. During our session, I tried to share my struggles, including a recent hospitalization and a call to the suicide hotline, but it felt like she wasn't really listening. At one point, she even left to use the restroom, which felt dismissive given the weight of our conversation. Adding to this, I missed my second appointment due to a family emergency and was shocked by a $200 cancellation fee. I wasn't informed about such a hefty charge, as the most I'd ever encountered was $50. When I asked for a refund, Sandy and the company were unhelpful and quite rude. I can't recommend this service based on my experience.

I've been dealing with Headway's

I've been dealing with Headway's support team for over a month now because of extra charges on my credit card, thanks to their billing mistake. They billed the wrong insurance, and I got hit with a $200 charge two months after I already paid. Tried to get my credit card info removed, but they just ignored me. For weeks, I’ve been begging for a call, but they only use a ticket system. I’ve opened several tickets, but they keep closing them without helping. First, they said my therapist’s license was inactive, then it was a billing error. Today, another $200 charge appeared. I’m done – disputing it with my credit card company. My therapist is leaving too, and I won’t use Headway again.

I was in a pretty

I was in a pretty bad mental health spot and booked through Zocdoc. My provider worked with Headway for insurance stuff. But, Headway kept saying my deductible wasn't met. Anthem even called them, confirmed everything was fine, and gave them a reference number, but Headway still didn’t get it right. It was super frustrating and delayed my treatment when I really needed it. It's shocking how a mental health service can be so off and rely too much on automation without checking things properly. Their inefficiency makes it hard for patients in crisis and puts providers in a tough spot too. Honestly, both patients and providers might want to look elsewhere until Headway sorts this out.

I've been working as an

I've been working as an independent provider and also through Headway, and recently noticed a huge drop in referrals from insurance panels. Turns out, Headway changed my contact info in multiple directories to their own phone number without telling me. This sneaky move has cost me a lot of income and potential clients, and now I have to go through the hassle of fixing it. What's worse, they've turned my potential clients into "Headway clients" and made it clear that if I leave, I can't take those clients with me. These tech companies are really messing things up, not just for us providers, but for the clients too. They're getting subpar care because of shady practices like this.

I stumbled upon this platform

I stumbled upon this platform while searching for a therapist through my insurance. Sounded perfect at first, right? Booked an appointment, but the therapist never called. Weirdly, without my say-so, I got rescheduled for the same day, just a few hours later. Guess what? No call again. Tried reaching out to support, but they were clueless about whether the mix-up was their fault or the provider's. Then, I started getting all these bizarre calls from "therapists" all over the country claiming they found me via this platform. It felt like a scam! Even my emergency contact got these calls. After just three days, I had to delete my account. Be careful with your info here, folks.

Let me tell you about

Let me tell you about my rough time with Headway. My doctor sent me their way to find a therapist for some surgery clearance I needed. Thought it’d be smooth, but nope. The therapist they assigned to me just couldn’t get it together. They missed not one, but three appointments. The first one? A complete no-show, no heads up. Then, they mixed up the time for the second one, trying to do it 12 hours early. And as for the last appointment, I sat there in the virtual room, waiting, messaging, and nothing. They even had the nerve to charge me $100 despite their no-shows. Took time off work for this mess, and Headway hasn’t been much help. If your care is urgent, tread carefully.

I've been seeing this psychiatrist

I've been seeing this psychiatrist for over six months, all seemed fine, they were supposed to be in-network. But now, out of nowhere, they’re out-of-network. I spent my whole morning filling out these "contact forms" to fix it, no response. Then I wasted over an hour talking to my insurance, only to find out no claims were ever filed for my sessions. Now I'm stressed thinking I might get a big bill for seeing an out-of-network provider, even though I was told they were in-network and it still shows they are. And there's no helpline to call. Now I need to find a new provider and make sure they are in-network. Gonna keep posting about this everywhere until I get a response.

I've been with Headway since

I've been with Headway since last October, and everything seemed fine until now. Suddenly, six months in, they're billing me for two sessions because, apparently, they messed up filing the claims on time. It's frustrating because I should not have to pay for their mistake. I feel they should be the ones sorting this out with UMR, not me. Their support team hasn’t been helpful at all; responses are vague and seem like they’re trying to dodge responsibility. It's really disappointing to deal with such hassle when you’re just trying to get the services you signed up for. Honestly, I’d think twice before using Headway again – it’s just not worth the risk of unexpected charges.

I thought I found a

I thought I found a good option with Headway for my healthcare needs. But turns out, they were charging me even though my insurance covers everything with no co-pay. When I realized this, I tried reaching out to them to sort it out. No response at all. It's like they vanished. It’s so frustrating because dealing with healthcare bills is already tough, and they just added to the stress. It's not just a mistake; it's bad business. Ignoring customers when they question charges is really unprofessional. I honestly felt misled, especially since this is a healthcare company where trust is crucial. If you want to avoid unnecessary stress and wasted money, steer clear of Headway.

I've had an incredibly frustrating

I've had an incredibly frustrating experience with this service. They seem to charge my card whenever they want, without any warning. I’ve faced this issue multiple times, with random amounts being deducted, each time in the hundreds. When I reached out, they just blamed it on some “bugs” and I had to handle everything through email, which was a nightmare. There’s no direct way to call them, so getting my money back was a hassle. If your therapist offers other billing options, avoid using this platform. It feels like there’s some shady stuff happening behind the scenes. Seriously, keep a close eye on your card if you decide to use them, but I'd advise against it.

Dealing with this billing

Dealing with this billing system feels like a circus act. I can’t believe how they keep messing up my copay. One minute it’s zero, then suddenly, I owe $30, and next, I’m getting a $50 refund for past sessions. Just when I think it’s sorted, I get slammed with six bills at once, each for $30. It’s like they can’t make up their minds, and I’m caught in the middle. I’m seriously over it. My therapist and psychiatrist are absolutely fantastic, and I wouldn’t trade them for the world. But honestly, if you’re thinking about using this service, double-check if your provider offers a different billing option. Your peace of mind (and your wallet) will thank you.

Dealing with this company was a nightmare

Man, dealing with this company was a nightmare. First, they asked for payment upfront, which seemed normal. But then, months later, they went ahead and submitted claims to my insurance without telling me. So now I got double charged and they refused to give my money back. They just kept pointing fingers at everyone else for the billing mess. I had to send them all these documents that didn't actually solve anything. Plus, trying to get in touch with them was a joke. No real phone number, just emails that take forever to get a response. And when they finally replied, it was like, "Sorry, nothing we can do." Seriously, avoid this company like the plague.

I had a pretty frustrating

I had a pretty frustrating experience with Headway. Before booking my appointments, I sent all my insurance details and even got confirmation from both Headway and my provider that my coverage was good to go. So, I went ahead with my appointments, thinking I'd just pay the usual copays. Fast forward over two months, and I get hit with a bill for more than $300 because Headway messed up my insurance verification. I've been emailing back and forth, and all they say is that their team will contact my insurance. Plus, they've got my debit card info saved, and you can't remove it. They charge you randomly, despite initial promises. I'd steer clear of them.

Dealing with Headway has been

Dealing with Headway has been a real headache. They've messed up my therapy paperwork with my insurance multiple times, which led to my sessions suddenly being billed as out-of-network. This mistake has cost me an extra $75 each time. It's happened four times now, in two different clusters, with no issues in between or after those sessions. As of now, I'm still waiting on a $75 refund for an appointment from three months ago. My therapist and I have been trying to sort this out for the past two months, but it's been a constant struggle. Be very careful with this company—they're extremely difficult to work with when it comes to fixing errors.

I've been seeing my therapist

I've been seeing my therapist for a couple of years now, and she recently moved to this new platform. Was excited at first, but it's been a mess. Needed to talk to her urgently—had some tough family stuff going on. Tried for three weeks to book an appointment, and it was just impossible. The platform's customer service is a nightmare, and I couldn't reach her when I really needed it. It's frustrating and honestly disappointing. They just don't seem to care about making things easy for clients, and that makes the whole experience stressful. If you're thinking about trying this service, I'd say look elsewhere. It's really not worth the hassle.

Using Headway was a frustrating

Using Headway was a frustrating experience, especially with insurance involved. They charged me wrong multiple times and promised a refund, but nothing came through. When I tried to sort it out, they said they wouldn't file with insurance until insurance told them to, which was just confusing and felt off. It's been months and they're still holding onto my money, making me wonder if they're just trying to scam people. If you're thinking about using them, especially with insurance, I'd be really careful. The whole thing felt like a mess and I wouldn't want anyone else to go through it. It's not worth the hassle and stress, trust me on that.

I joined this company thinking

I joined this company thinking it would be a great opportunity, but it turned into a nightmare. At first, everything seemed fine, but then they gave me wrong info as a provider. This mistake meant I got paid two weeks late, and they wouldn’t even fix it. I reached out for help, but they just brushed me off, acting like it was my fault. I ended up filing complaints with the BBB and labor department because nobody was listening. It feels like a pyramid scheme, more about getting others to join than actually helping us succeed. They lack real support or worthwhile resources, leaving you to fend for yourself. Wouldn't recommend it to anyone.

I tried using this company

I tried using this company for my therapy needs, and it’s been a mess from the start. Therapists keep changing, like every few weeks, which makes it impossible to build any trust or progress. Trying to reach out through their patient portal is like screaming into the void—no one ever gets back to me. And don’t get me started on their customer service; it’s beyond frustrating. Plus, they’ve messed up my prescriptions multiple times, sending the wrong ones to the pharmacy. It feels like they just don’t care about getting things right. It’s been a really disappointing experience overall, and I’m seriously considering looking elsewhere.

I was trying to book

I was trying to book an appointment on their site, but things went south when I hit step 4—it just wouldn't work. Reached out for some live help, thinking it'd solve things. But wow, the associate was just rude and cut the chat halfway without even helping me finish the booking. I mean, for a mental health service, you'd expect a bit more understanding and patience, right? It's not like we're booking a dinner reservation here; it's about mental well-being. Feels like the last place you'd want to encounter such behavior. Really disappointed with how they handle things, especially considering what they're supposed to stand for.

Back in January, I joined

Back in January, I joined three online sessions and got hit with a $10 fee. Then, a month later, another $25 popped up, bringing my total to $75. Fast forward to September 2025, and out of nowhere, Headway tells me they're charging my card another $75 for sessions from late 2024 and early 2025. Apparently, they messed up the claims process. Honestly, it's not right that I'm paying for their mistakes. The office needs to get their act together. While the counselor was fantastic and I'd totally follow her if she moved elsewhere, I’m done with Headway. They need to fix their billing issues before I even think about coming back.

Pretty frustrating experience

I recently had a pretty frustrating experience with Headway. They mixed up my insurance info and billed an old plan for over a month, which was super inconvenient. It took them forever to sort it out, and they even charged me for a session that should have been covered. Now I'm stuck waiting to see when I'll get my money back. The whole process was really annoying because there's no customer service number to call. You're just left sending emails and hoping someone responds. It feels like there's no rush on their side to fix things, and the support I did get wasn't helpful at all. It’s been a tough time dealing with them.

You wouldn't believe the nightmare

You wouldn't believe the nightmare I went through with this insurance company. Everything seemed fine at first—they approved my insurance multiple times. But then, out of the blue, they just rejected it without any explanation. I tried calling them so many times, hoping to sort things out, but it was like talking to a wall. There was one instance where they even had my insurer on the call with me, and still, no resolution. It's like nobody there knows what they're doing. The customer service is practically nonexistent. If you value your sanity, steer clear of this company. It's just not worth the hassle and frustration.

I tried to get an

I tried to get an appointment here, and it was a headache. If you don't put your card on file immediately, they'll cancel your appointment, which feels like they're more interested in getting paid than actually helping patients. I've been looking for a psychiatrist for a while and thought this place might be the one, but their priority seems to be money, not care. Also, their customer service is non-existent – it's all emails and bots. I had to jump through so many hoops just to reschedule. A simple phone call could have sorted it out much faster. Moving on to find a place that actually cares. Thanks, but no thanks.