Prime Prometics Kundenbewertungen - 113

Regrettably, the mascara didn't meet

Regrettably, the mascara didn't meet my expectations. Despite my initial optimism, the product falls short as it requires multiple coats, resulting in clumpy lashes that dry brittle. On a positive note, the online ordering process and interactions with the company were satisfactory. It's reassuring that they consider the needs of mature women.

No response for returning an item.

Although I do like some of their products I did not like the foundation. It was dull looking and did not cover well. I wanted to get my refund but after a robot answer for my email I have since been ghosted. I do not feel they stand behind their policy of 100 percent satisfaction or your money back. Very frustrating.

I wanted to try Prime cosmetics

I wanted to try Prime cosmetics, but I see the ratings have dropped from 5 stars to very low. Many people mention issues with delivery or orders not being accepted, even after payment is taken. That's not great! Are Prime making promises they can't keep? Some clarity is necessary.

The eyeliner pencil

I did like the ease that it went on with. It seems like it works great but the lid in the pencil in my black eyeliner was very short and did not last long and then it fell out. I may have used it to three times only before there was no pencil lead left.

I been using their mascara and eyeliner for a week.

I been using their mascara and eyeliner for a week. Eyeliner goes on easy, but it doesn't stay on long. Mascara is messy and flakes. Other cheaper brands work better. Prime Prometics ain't worth it, not ordering more.

Why dose this cost so much?

OMG, this is priced way too much. I guess I have to stick with Revlon and L'Oréal. I did like their mascara. I can't justify the ridiculous price. I guess this is just for the rich.

I haven’t tried the mascara yet as I only got it today.

I haven’t tried the mascara yet as I only got it today. I'm not too impressed with the eyeliner, it doesn't go on as easy as you advertise.

Not worth the money

First I tried the mascara and hated it. It left my lashes hard and spike like. It was also difficult to remove even with makeup remover. I also tried the eyeliner which claims to go on so smoothly. It was pretty good and I did like the color (emerald). The smoothness of application wasn’t any different than other eyeliners, but was ok for me and it did last and not smudge which is a plus. The reason I will not buy it again is that it went so quickly because there is very little product in the eyeliner. At that price point and shipping cost I would have expected more product. I would not waste my money again.

Return/exchange

I’m having a difficult time returning/exchanging the Prime Color Changing Foundation. A rep **** did immediately contact me and offer a return or exchange. Once I chose, she went silent, quit responding. I have no idea what if anything Prime Prometics is going to do. Easy is t one of the options. The eye products are nice, but this foundation does not work for me at all. I just want the company to live up to what they advertise. We take it back if for any reason you don’t like it . They know how to reach me. BECAREFUL ON RETURNS.

I agree with the negative reviews and strongly

I agree with the negative reviews and strongly suggest not using this company. The products I ordered (eyeliner and eyeshadow) were hard to use and not good quality. The eyeliner didn’t go on smoothly, feeling more like a dry marker. The eyeshadow looked clumpy on my eyelids and was very flaky. The website didn't have a returns section like most reliable stores. I emailed customer service and they did reply fast, but after spending £69.35, they only offered £40 back. I’m still trying to get the rest. BEWARE.

The mascara is priced similarly to the high-end

The mascara is priced similarly to the high-end brand I’ve been using for years, and the marketing caught my attention. After the first use, I was unsure, and by the second use, while the length was nice, the mascara dried too fast to apply a proper second coat. Also, since my lashes are long, some mascaras tend to leave a mark under my eyes, and this one did just that. I won’t use it again due to the smudging under my eyes.

Very poor customer service!

My first order came missing one eyeliner. I had bought two. First dealt with the automated system that was an insult. They finally said my case would be turned over to a human. That was over four days ago. Still no contact. Doubt I would buy anything from them again.

AVOID THIS COMPANY! NOT TRUSTWORTHY!!!

AVOID THIS COMPANY! NOT TRUSTWORTHY!!! Terrible experience. Got two items and they were awful. Spent more than $40, then had to pay $13.30 for return shipping. They gave me back only $13. It seems like they take advantage of older women to cheat them.

Thi review iz priti much about da customer service.

Thi review iz priti much about da customer service. I've messaged them a bunch and they reply fast, but they don't really answer my questions, which ain't helpful. Plus, da product iz mad greasy on ma face, though I do like da mascara.

I enjoy their product, but I had to reach out to their customer service

I enjoy their product, but I had to reach out to their customer service, and it wasn’t very good. I wanted to swap an item, and it’s already been 7 days, but their "team" still hasn’t gotten back to me like they said they would.

I would not recommend buying from

I would not recommend buying from this company. I returned items more than five weeks ago. I gave them the USPS Tracking Information. USPS confirms delivery. Yet, I am still waiting for my refund.

No customer service

I found the mascara to be clumpy and stuck like glue, even with two different eye makeup removers. Nobody gets back to about a refund. I gave written to them everyday for a week to no avail.

I bought an eyeliner on 6th July

I bought an eyeliner on 6th July, but I got really mad because I had to pay £5.95 for delivery. For an eyeliner!!! No matter how nice it might be, I won't be buying again.

The eyeliner? Not a fan

The eyeliner? Not a fan. It just rubs off when I try to smudge it. 🙄 As for the blush, it applies nicely but doesn't seem to stick around. 😕

Buyer beware

I received my order and noticed a rancid odor upon opening, the oil in the stick was spoiled/rancid. I live chatted with the company and they agreed to replace it, I supplied the batch # and asked I get the next product from another batch and the safety check the batch b/c no one s/b using this product anywhere on their body. I received an identical replacement, same rancid smell. I was pretty disgusted but upon being assured they would send a good quality product out and check the batch I agreed to give them another shot. How ignorant this company must be to send me a third, same batch # and again rancid. I emailed and told them to refund me and I can't believe they continue to send out spoiled face products and do not take safety seriously. If you purchased this and it smells bad, do NOT USE IT. If you are considering buying it, DON'T, this company has no quality control. Buyer beware! 3 bad/spoiled sticks. Customer service has No clue how to handle quality control and no one apparently is supervising them. Who knows what you are applying to your skin. And to add insult to injury, they want me to review their product... here you go. BUYER BEWARE

Rancid products.

I knew it was too good to be true, but tried it anyway. Immediately opened the color wand to try on my lips and was exposed to the most rancid smell and taste. Was shocked to see the manufacturing dates and expiration dates were so far apart, as shelf lives are generally much shorter. When I emailed, I was originally given an apology and offer to make things right. Then I received an emailed form letter from my "advocate" Tatesha offering to resend or replace item. When I responded I received the same exact form letter again. When I pointed it out and again said I would accept an untainted product or specified replacement or a refund, or I would need to contact my credit card company for a dispute, I was immediately told to return the item with tracking info on my dime, even though I received a tainted product. The form letter promised to " conduct tests" to get to the bottom of things, so I assume this problem happens frequently. Do not buy .

Mascara is okay. Customer service is non-existent

I placed an order online, website froze up and no confirmation so I placed a second order and emailed them immediately. Got a reply from **** (probably a bot and the only person who replies to emails) within minutes saying she would escalate the issue to insure the order wasn’t duplicated. Long story short, they shipped both orders and made me pay to return the second order. I emailed multiple times and was either ignored, or dismissed, i.e. here’s the return address. I can understand not offering to pay return shipping if you decide you don’t like the product, but to be told your satisfaction is important and then not cancel the second order is ridiculous. It was a Sunday, so they couldn’t have filled the order and shipped it within 15 minutes of it being placed, which is how long it took from the time I placed the 2nd order to receiving ****’s “we care” email. You can’t even call this customer service.

I bought Mascara once and it was just okay.

I bought Mascara once and it was just okay. I decided to order again, trusting the claims of the eye pencil gliding on smoothly. I thought I had ordered two eye pencils in different shades. In a hurry to leave, I just made the order. When it arrived, I was surprised to find one item was a liquid liner. Seriously, I am 71 and have small eyes from age. I haven’t used liquid liner since I was 16, and that was just a trend back in 1970. Then I opened the pencil eye liner, the one that was supposed to glide on easily??? Well, the color fell out of the holder. I put it back in two or three times, clearly broken. I even tried to hold it and glide it under my eyes. It didn’t glide but really pulled on that sensitive, thin skin under my eyes. I have no good things to say about these products. I will return them and ask for a full refund.

No response when trying to get refund!!

I ordered 3 eye brightening eye shadows but did not like the colours when I actually got to try them and also I found them to be very greasy. I have tried 5 times to initiate a full refund as per their 30 Day Money Back Guarantee but after numerous attempts and full explanation why not suitable, I received only 1 response saying "how can I help you"! despite having given full details of why I disliked the product. This product is very over hyped as you can purchase similar products from Saphora for a third of price. I fell for the marketing scam and purchased 3 eye shadows paying £75 so not cheap and the product is very disappointing and I just want my money back. The customer service is a DISGRACE as it is more than obvious they have no intention honouring their full refund policy.

What happened to them?

I don’t know what has changed with this company however it has changed. The last couple orders I put in still have not arrived or have partially arrived. I have sent so many emails and this company that once was very responsive to emails has totally ignored my many emails. I am very upset about this because at this point after numerous emails I don’t know who to contact that cares enough to respond to me. It is a shame because I order frequently and use many of their products. Their shipping times are horrible and if all goes well it takes a long time to receive your order which I knew and was really to wait because I liked them that much but with this issue and the poor customer response it has me rethinking my loyalty to the company.

Horrible customer service

I was very excited to try this mascara, Order came and was missing items. i have e -mailed the company 19 times. I was dealing with Tatesha Robbins who was very helpful in the beginning but then ignored me. I then sent in a 2nd complaint same person same script e-mails. I reminded her about my issues. SURPRISE ,again no answers. I have left a message on Facebook, no answer, I have now found out the owner of the company, Kaspars Eglitis, and I have now written to him on his Linkedin account as he announces how wonderfule the company is doing. I have now stopped payment on my CC and will have to pursue to get my money back. Date of experience: July 22, 2025

Potential Credit Card Fraud Warning

The product itself seems to be doing as advertised with no issues. The problem is that the credit card I used began to be used nationwide the same day racking up thousands in charges and dozens of fraudulent transactions. Since that card is used for limited purposes, it became pretty obvious that the leak of credit information sourced from PrimePrometics or from the Shopify ShopPay app. PrimePrometics has a highly questionable online reputation that I did not realize until today. I just wasted an entire morning sorting this out and I am reassessing ordering anything from PrimePrometics again. Buyer be very aware.

Cannot contact customer service

I placed an order and then found out I have to have surgery. I immediately emailed to cancel my order just one hour after placing the order. I received an email from Taiesha Robins the CEO saying she would send my message to the relevant team. I assumed she would take care of it. The next day I got an email saying that the order had shipped. I have sent 8 emails to their email address and nobody has responded. There is no phone number or any other way to contact them. I believe I was scammed by this company. Beware of ordering from them. I am contacting my credit card company to dispute the charge.

This mascara is quite disappointing.

This mascara is quite disappointing. It doesn’t give the length promised and creates a mess when applied. Removing it isn’t as easy as advertised either. I had to try several methods, including facial soap and makeup remover, but still found traces of it the next day. I reached out to the company through email twice, since there’s no phone support, and after a while, I got a reply asking if I’d prefer a replacement. I asked for a refund instead but haven’t received any further response. Despite the company’s claim of a 30-day money-back guarantee, it seems they don't follow through on that.

Sticky and clumpy

My order took awhile to arrive. I couldn’t wait to try it the mascara although I don’t have sparse lashes. I ordered 2 of them which was mistake #1. The mascara seemed dry and on the first coat my eyelashes stuck together. I had to separate them. After the second coat it was worse (mistake #2). All day long my top and bottom lashes would stick together when I blinked. From what I’m reading here, there’s not much point to trying to get a refund as you receive no response of any value. Disappointed ☹️